I provide onsite computer assistance for students, faculty, and staff who are unable to have their issue resolved solely with the help of a help desk analyst over the phone. I also assist in the PC Replacement Program by wiping, imaging, asset tagging, and installing new Windows and Mac machines.
Help Desk Analyst - Santa Clara University
I provide a centralized point of contact for technical support to the University community in person, over the phone, via online chat, email and voicemail. I am the first line of support for faculty, staff, students and guests in the following areas: PC/Mac Software, PC/Mac Hardware, Wireless or Network issues, Smart Print, eCampus, Telephone Hardware, Voicemail, Google Suite, network and standalone Printers.
Web Design - Oil Can Henry's
I worked as a contractor, focusing on updating the company portabl website for their HR department. I added custom CSS to improve the user interface as well as implemented a PHP script to track website visitors.
Graphic Design - YouGotJaked
This is a self-started graphic design and motion graphics business I have been working on since I was 13. I post online tutorial videos teaching beginner to intermediate design skills in various program such as Adobe Photoshop, After Effects, and Maxon Cinema 4D. I also sell digital prints online, earning over $10,000 in sales since 2014.
